We've already answered your most burning question there.Customer

Service Email:

Customer Service Time: 9AM-6PM(UTC+8), Monday-Friday Business Day.

We are currently experiencing more requests than usual, and apologize in advance for any delays you may encounter with our response times. And appreciate your patience during this time.

When on weeken or holiday, you can email us your query and we will respond as quickly as possible(within 48hours). Remember to include your Order Number if you have one if you are enquiring about a current order so we can retrieve your details easily from our systems

Online customer service time
Hours: 09.30AM-06.30PM, 23.00PM-08.AM (PST Time) Business day